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Client Testimonals & Successes: Verified Outcomes & Real Risk Resilience
100% of our published reviews are sourced via a closed-loop, third-party platform (Feefo), ensuring every outcome represents a genuine transactions.
Industry Specific Success Stories
Client success for us is measured by more than placing a policy. It is measured by the quality of cover, and the support delivered when it matters most. Our approach combines specialist market access, technical policy analysis, and claims advocacy to help businesses make better decisions regarding their insurance and achieve more resilient outcomes
Law Firm Post Cyber-Attack
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A mid-sized law firm suffered a significant cyber incident following a sophisticated phishing attack, which an insurer paid excess of £2 million. The existing broker was unable to secure cover from the market after the incumbent insurer declined to renew their policy.
We worked with them to present the remedial actions taken post incident including, enhancements to risk management procedures, strengthened file review processes, staff training initiatives, and improvements to internal governance and compliance controls.
We prepared a detailed underwriting submission that focused not only on the historic claim, but also focusing on the firm's current risk profile, claims mitigation strategy, and long-term commitment to improving professional standards.
By proactively engaging with specialist insurers and addressing underwriting concerns before they became objections, we were able to secure competitive terms.
FinTech Startup
We engaged with the client after they had already spoken to two other brokers which had no success in being able to provide a FinTech solution.
The business required a combination of PI, Cyber, D&O, and Crime protection to satisfy regulator and PE investor expectations.
We worked with the leadership team to build a comprehensive underwriting submission highlighting governance frameworks, cyber controls, resilience planning, and compliance procedures.
The presentation helped secure competitive terms, and access to insurers familiar with high-growth fintech businesses. The company was subsequently able to meet client insurance requirements and is now going from strength to strength.
Blockchain Business
A rapidly growing blockchain technology business was preparing for a significant funding round and needed insurance that would satisfy investor due diligence while supporting future growth plans.
The company faced challenges securing adequate PI, Cyber, and Management Liability insurance due to underwriter concerns around digital assets, regulatory uncertainty, and evolving technology risks
Working closely with management, we developed a detailed underwriting presentation outlining governance controls, cyber security measures, operational processes, and the firm's technology architecture.
By clearly articulating the risk profile and management framework, we secured access to specialist insurers with experience in emerging technology businesses. The resulting structured technology programme provided investors with confidence, supported commercial negotiations, and gave the management team protection against both operational and management liability exposures.
Aggregate Reviews
Claims Advocacy in Action: Case Reviews
Our role extends beyond arranging cover, we act as your claims advocate to ensure your interests are protected and you achieve a fair outcome. Whether a cyber incident, client allegation, regulatory investigation, property loss, or employment dispute, we help you navigate the complex issues, and challenge any coverage disputes where appropriate.
Cyber BI Claim Dispute
A SaaS client faced disruption following a cyber incident, but the insurer initially challenged elements of the business interruption calculation. We worked with the client to gather supporting evidence, clarify the financial impact, and engage constructively with insurers and external advisers.
Without our engagement the claim process would have taken months, when the client sorely needed the compensation to assist with their cash-flow. We demonstrated the value of broker led claims advocacy where technical coverage and commercial realities overlap.
Ex-Gratia PI Payment
An architect client faced a disputed Professional Indemnity matter where policy coverage was complex. We helped present the commercial and factual background to insurers, highlighting the long-standing client relationship, and wider claims considerations.
Although the PI claim did not fall within coverage scope, the insurer agreed to take a pragmatic approach and pay the legal defence costs that were in excess of £100,000. This reinforced the importance of market relationships, technical presentation when dealing with claims.
Regulatory Investigation
A Compliance Officer became involved in an FCA investigation following a Voluntary Requirement (VREQ). Although the individual asserted they had not personally committed any wrongdoing, they required legal representation quickly and separate from the business to protect their individual interests.
With the client unsure of the protection available, we were able to secure agreement from their D&O insurer that cover was granted and assisted with appointing legal counsel with specific experience in dealing with these matters. The legal representation was well received and they were able to successfully navigate the process without any further regulatory action.
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